JK Moving Services

Had an outstanding experience with JK Moving Services for my recent move from VA to TX, and I can't recommend them highly enough. From start to finish, the entire process was seamless, on schedule, and professional.

Dustie Fisher, the move coordinator, is very professional and communicated with me throughout the entire moving process. Ms. Fisher responded to my questions promptly and provided clear details on what to expect on moving day. She also checked in during the move to make sure everything was going smoothly.

Mr. Miguel Lopez and his team are outstanding! They arrived on time and were incredibly professional and courteous. They introduced themselves, assessed the situation quickly, and worked efficiently without wasting any time. They double checked with me on a couple items on whether to pack them and also asked me to ensure everything was packed up. I was impressed by how they handled my items with care. Fragile items were adequately packed, and all my furniture was wrapped and protected to prevent any damage during transit. Protective covering waa placed on the floors to prevent damage. Additionally, they are trustworthy!! A very expensive watch and ring fell out of the safe when they delivered it to the warehouse. I had searched the safe multiple times for the watch and had been looking for it for months. Left the safe door open for them to search before packing it up. Nothing was found until they delivered my things to the warehouse. Miguel called me and told me the watch and ring fell out of the safe. I was pleasantly surprised and in tears. Immediately drove out to the warehouse to pick it up. This is integrity.. WOW!

My items arrived on schedule, in perfect condition, and the delivery crew was just as professional and courteous as Miguel and his team on the pickup end in VA. I was ecstatic when I unpacked all my belongings and nothing was damaged.

The delivery truck driver, Franklin, contacted me the evening before my move to inquire about the parking at my apartment complex located near busy downtown Dallas for an 18-wheeler. Early the next morning before 0600 (move started at 0700), I saw the 18-wheeler perfectly backed up into the circular driveway in front of the complex securing the most ideal place to access the freight elevator while allowing cars plenty of space to use the driveway. The security and concierge staff told me they have never seen a driver be able to do this. We were all super impressed!!

When Franklin's team arrived on time to help unload the truck, they hustled while taking great care. They assembled some extremely heavy furniture for me and ensured everything on the itemized list was checked off, delivered, and assembled, if required. Before they departed my home, they ensured everything was all set and that I was happy.

JK Moving Services was transparent with the price estimate and the estimated weight being moved. No surprises. The high-quality service and professionalism JK Moving provides is well worth the price!

I wholeheartedly recommend trusting them with your relocation. They exceeded every expectation I had, and I will certainly hire them again for my next move.

Move size: 2 Bedroom Home Service cost: $8000

Title: Disastrous Experience with JK Moving: Avoid at All Costs!

Review:

I wish I could give JK Moving a zero-star rating because they don't even deserve one star. My recent experience with this company was an absolute nightmare from start to finish.

First off, their customer service is abysmal. Nothing but lip service that did not address the issues and worst of all made everything our fault. Trying to get a resolution was like trying to communicate with a brick wall. It's like they go out of their way to avoid helping their customers. I have even gone to the President of JK Moving Mr. David Cox to just be handed back to the people that just give you that lovely lip service.

When the moving day finally arrived, they were careless with my belongings, tossing boxes around like they were nothing more than garbage. I watched in horror as they had a seventy-plus-year-old carrying furniture by himself from a third-story room just imagining how that worked out.

But the worst part? The “estimate” was off by thousands of dollars. I did a tremendous amount of packing before their arrival to save some money as they were charging me for 2 days to pack based on the estimate and it only took one day, you guessed it no discount here, so it felt like they were just trying to squeeze every last penny out of me.

The delivery, OMG suddenly I was required to inventory everything, direct where items needed to go, and direct on setup. This was impossible and the driver Alan was MIA. Of course, when complaining about this it was our fault.

Save yourself the headache and avoid JK Moving at all costs.

There are plenty of other moving companies out there that actually care about their customers and know how to do their jobs properly. Trust me, you'll thank yourself later.

Move size: 4+ Bedroom Home Service cost: $28313

Today had a pleasant experience with two professional movers from JK Movers.

I live in a high rise condominium and for the first time, witnessed where the movers protected my front door and frame with covers to prevent damage to the door and to the furniture being moved out.

They wrapped all the furniture with blankets and then sealed with plastic wrap.

I knew there was going to be a challenge moving the heavy leather couch out the front door because the backside of the couch is curved vs a straight line. The two movers were able to figure it out and accomplished the task.

My hats off to the two professional movers and JK Movers. It was a pleasure doing business. Thank you!?

Move size: Partial Move Service cost: $600

We had two trucks and two 4 man crews from JK Moving. They were extremely hard working and courteous, and put in tremendous effort from 8am-3pm to pack our large house. Not one item was scratched or broken. We moved across town, so the moving into the new home began around 4:30pm. Without any noticeable stop for dinner the crews worked like crazy until 11:30pm and finished the move. Even near the end of their exhausting day they were so careful with everything and all had smiles on their faces. We were stunned at how good the JK service was. Bravo!!

Move size: 4+ Bedroom Home Service cost: $8000

TL;DR: Go with someone else.

Most of the many problems with our international move were minor, but taken sum total they were absolutely unavoidable and unnecessary. I will say we started strong with Matthew, our Moving Consultant. He was the first contact we had and he was just amazing. Made figuring out the estimate super easy and almost fun, and made us feel valued and appreciated. That value and appreciation ended with him, however.

Our relationship with the Move Coordinator was much less cooperative or productive. I’m not sure he was even in our time zone to be honest, and communication with him was impossible by both phone and email. Communication issues become a common thread, and while not specific to the Move Coordinator, it was with him that there should have been the most contact, since he was responsible for….well, coordinating the move.

You can’t simply call someone at JK. You have to go through this odd phone tree/voicemail thing, even as a customer who’s put down the deposit. Not great when there are issues.

And, issues there were. Overcharges and being charged for things that never materialized, like a parking pass that wasn’t even applied for, despite being charged for. Being charged for a shuttle, when the actual container was delivered. Weights that didn’t make sense. A 10% guarantee (their words, not mine) that wasn’t calculated into our final fee. Things like that add up, and seems like either incompetence or a money grab, or both.

I don’t want to say the incompetence extended to the moving crew. They were wonderful and extremely hard working but less than an hour into the move they weren’t sure everything would fit, despite us paring down a significant amount to get into the smaller container. The issue was actually due their their small stature, they couldn't reach high enough to fully pack the container. This is where communication became an issue; no one was answering phones (on any of their lines), and 9 am moves are great unless your coordinator is on West Coast time. The fix was simple; we used a ladder to fully pack the container, but why was that my job to figure out?

Other communication issues persisted even after our items departed for shipping. Despite multiple calls to our Coordinator, and even his manager, they went unanswered. Crucially, we could never get an answer from our Move Coordinator about insurance. What should have been quoted well before the move, was actually quoted once it was on board the ship. We felt very much held hostage by his reluctance or incompetence…luckily in the end, our items arrived undamaged and despite paying for the insurance, it was unnecessary to file any claims. It would have been nicer knowing up front what it was going to be however.

We were quite fortunate to have an excellent coordinator for the other end of the move in Europe. They were amazing, and we were quite fortunate to have them. They were amazing, professional, concise and responsive. They were NOT part of JK Moving, and it showed.

We were able to occasionally get in contact with another coordinator, Courtney. She was awesome, and luckily filled in the many gaps as the original coordinator was unresponsive or overwhelmed or just didn’t care. She went above and beyond (or maybe just did the job that should have been done?) and offered a little bit of hope.

We were excited to choose JK Moving, as they seem to have a reputation of excellence and dependability. They proudly proclaim that they move the White House. It was apparent to us that they may actually do that, but it was not with the team we were assigned. Not sure if anyone at JK Moving reads this, or even cares, but we never had a follow up from anyone after the move, except to ask for more money for an incorrect invoice over 2 months after shipment. I have receipts, and I have nothing to gain from embellishment. You would have nothing to gain from using JK Moving’s services except more unnecessary stress on an already stressful situation.

Move size: 4 Bedroom Home Service cost: $16000

JK Moving made mine and my wife’s state to state move simple, easy, and affordable. They provided a quick quote using video call, gave us a quote that covered our needs, showed up on time for both packing the truck, and delivery day. There was a 6.5 hour distance from destination and it was a holiday weekend that they did NOT charge extra for! The movers were friendly, courteous, and helpful to make our stress of the day remain calm. I would highly recommend working with JK Moving.

Move size: 2 Bedroom Home Service cost: $5600

I selected JK Moving because they are supposedly an employee owned company with a stake in quality customer service. While their marketing and administrative staffs are very professional, where they fail is with the local crews they hire to load and unload furniture. The loading crew damaged the brick threshold of the house dragging dollies across it, even though I was told later that company policy forbids the use of dollies in the house. The loading crew was inexperienced in moving large furniture and damaged walls coming down the stairs. Worst of all, at unloading it was clear numerous of pieces of fine furniture were damaged in transit - a cracked wooden table leg, table tops bent from their bases, scrapes, chips of wood missing, rub marks on adjacent pieces of furniture etc. I had expressly stated that avoiding damage to furniture was my top moving concern (not cost!), but that did not seem to matter. The loading took over 14 hours (9Am to 1:30AM the next day). The driver led the team and had to direct the movement of the furniture from the house, as well as pack the truck. Clearly they needed at least 2 individuals with moving and packing experience for this 24,000 pound move. Damaged furniture was the result of the lack of time and attention for packing.   Some of the unloading crew was great and careful, others placed boxes clearly marked "fragile" with arrows indicating "up" beneath other heavy boxes and on their sides or upside down. At least a half a dozen bookshelves had the support pins for the shelves missing. While the truck driver and his chief assistant were very pleasant and attempted to make things go well, the packing of the furniture was not done well. For a move costing over $13,700, I expected much better care. For these reasons, I would not recommend JK Moving Company.

Service cost: $13700

Having moved 7 times in 12 years we were sold on the sales pitch from JK. Unfortunately , they do not deliver. This was the most unprofessional move I've ever experienced. From start to finish it was poor but on arrives in Charleston the crew was inexperienced (ever the driver complained about who he had). They dropped the TV, lost the vacuum, broke tables. What a mess. Then, having dropped the TV only offered 50% of it's replacement cost and refused to pay for the vacuum! They basically gave me back my insurance premium. I didn't even cash the check. I don't need the money and can buy a new TV and vacuum. But I do need reputable company to move me next time. Avoid this cowboy outfit!

Ps , funnily JK also solicited my business for a relo contract recently.

Service cost: $12000